Subscription plans
Build Fleet AIQ offers recurring monthly subscription plans:
- BUILD — $49/month
- OPERATE — $79/month
- GROW — $139/month
All plans are billed in advance on a monthly basis through our payment provider, Paddle, which acts as the Merchant of Record.
Free trial
Build Fleet AIQ currently offers a 14-day free trial when applicable. No payment is required during the trial. You may cancel at any time before the trial ends and you will not be charged. If you do not cancel, your subscription will begin and your selected payment method will be charged the applicable monthly fee.
Subscription renewals
Monthly subscriptions automatically renew on the same date each month unless cancelled before the renewal date. Renewal charges are processed by Paddle using the payment method on file. You are responsible for cancelating before the next renewal if you do not wish to continue.
Cancellation
You may cancel your subscription at any time through the Billing & Subscription settings in your Build Fleet AIQ account, or by contacting our customer support team. Cancellation prevents future renewals according to the effective cancellation date. Access may continue through the already-paid subscription period where applicable.
General refund policy
All Build Fleet AIQ subscription payments are non-refundable once charged, except where a refund is required by applicable law or expressly approved by Build Fleet AIQ as an exception. Cancellation does not create a refund or credit for amounts already paid.
If Build Fleet AIQ approves a refund as an exception, the refund will be prorated based on the unused portion of the applicable paid subscription period, unless applicable law or Paddle requires otherwise. Any discretionary refund does not create an ongoing right to future refunds.
To ask us to review an exceptional refund request, contact Build Fleet AIQ through the support channel in your account or visit paddle.net. Paddle processes approved refunds as our Merchant of Record. Refund rights required by applicable law remain available where applicable.
Duplicate, erroneous or unauthorized charges
Legitimate duplicate charges, billing errors or unauthorized charges may be reviewed separately and corrected or refunded when appropriate. Please contact us or Paddle promptly if you believe a charge falls into one of these categories.
Approved refunds
Any refund approved as an exception is generally prorated based on the unused portion of the applicable paid subscription period, unless applicable law or Paddle requires otherwise. Approved refunds are returned through the original payment method where supported. Processing times may vary depending on Paddle and your bank or card issuer.
Payment processing
Payments, subscriptions, tax, invoicing and refund support are handled by Paddle as our Merchant of Record. Paddle's buyer terms, consumer protections, payment rules and refund requirements apply to all transactions and control where they require a different outcome. For refund support, you may also contact Paddle directly through paddle.net.
Consumer rights
Nothing in this policy limits any mandatory consumer rights that may apply based on your jurisdiction. If a local law requires a longer cancellation period or a refund under specific conditions, that law will apply to the extent required.
Contact information
For questions about cancellations, refunds or billing, contact Build Fleet AIQ through the support channel in your account or visit paddle.net for payment support.