Subscription plans
Build Fleet AIQ offers recurring monthly subscription plans:
- BUILD — $49/month
- OPERATE — $79/month
- GROW — $139/month
All plans are billed in advance on a monthly basis through our payment provider, Paddle, which acts as the Merchant of Record.
Free trial
Build Fleet AIQ currently offers a 14-day free trial when applicable. No payment is required during the trial. You may cancel at any time before the trial ends and you will not be charged. If you do not cancel, your subscription will begin and your selected payment method will be charged the applicable monthly fee.
Subscription renewals
Monthly subscriptions automatically renew on the same date each month unless cancelled before the renewal date. Renewal charges are processed by Paddle using the payment method on file. You are responsible for cancelating before the next renewal if you do not wish to continue.
Cancellation
You may cancel your subscription at any time through the Billing & Subscription settings in your Build Fleet AIQ account, or by contacting our customer support team. Cancellation prevents future renewals according to the effective cancellation date. Access may continue through the already-paid subscription period where applicable.
Cancellation stops future renewals but does not itself submit a refund request for a prior charge. Our 30-day money-back guarantee remains available as described below.
Refund requests
Build Fleet AIQ offers a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 30 calendar days of the original order or a subscription renewal charge. This period applies to post-trial charges and paid renewals.
To request a refund, visit paddle.net or contact Build Fleet AIQ through the support channel in your account. Paddle processes refunds as our Merchant of Record. Refund rights required by applicable law remain available after this 30-day period.
Billing errors / duplicate charges
If you notice a duplicate charge, billing error or other payment issue, please contact us promptly. Legitimate billing errors and duplicate charges will be reviewed and, if confirmed, corrected or refunded as appropriate.
Approved refunds
Approved refunds are returned through the original payment method where supported. Processing times may vary depending on the payment provider and your bank or card issuer. We are not responsible for delays caused by third-party payment processors or financial institutions.
Payment processing
Payments, subscriptions, tax, invoicing and refund support are handled by Paddle as our Merchant of Record. Paddle's buyer terms and refund rules apply to all transactions. For refund support, you may also contact Paddle directly through paddle.net.
Consumer rights
Nothing in this policy limits any mandatory consumer rights that may apply based on your jurisdiction. If a local law requires a longer cancellation period or a refund under specific conditions, that law will apply to the extent required.
Contact information
For questions about cancellations, refunds or billing, contact Build Fleet AIQ through the support channel in your account or visit paddle.net for payment support.